RETURNS AND REFUNDS
What if my bottle(s) arrived broken or damaged?
When receiving a box/shipment, you are required to carefully check the condition and conformity of the delivered products. Our boxes/shipments are carefully packed and protected, so in the unlikely event that damage/breakage occurs during shipment, you have 14 days after receiving your box/shipment to file a complaint.
You must send an email to firstname.lastname@example.org and describe the damage. We will examine the complaint and reserve the right to ask for proof of the damage to evaluate the complaint. Following our express agreement, you may return the box within 14 days of receiving the agreement. We may then propose a partial or total refund of the amount of the box and shipping.
When receiving a shipment/order, the customer is required to carefully check the condition and conformity of the delivered products. In case of a problem during the delivery, the customer has fourteen (14) days after they receive the shipment to make a claim. The customer then agrees to send an e-mail describing the subject of his complaint to the address email@example.com
The GINSATIONS team will review the claim and reserves itself the right to ask for any evidence necessary to evaluate the claim. Only complaints concerning the defectiveness of the products included in the shipment will be considered. Following the agreement of the company, the customer may return the shipment within fourteen (14) days of receipt of the agreement.
The customer agrees to return the shipment at their own expense, with proof of deposit, to the following address: GINSATIONS, 10 rue du Soleil, 68220 Leymen. The customer agrees to return all products in their initial state. In case of non-compliance with this procedure, the responsibility of the company cannot be engaged.
In the event of a problem during the delivery, the company may then propose to the customer a partial or total refund of the amount of the products and delivery.
Any shipment not recovered by the customer at his post office or point relais or refused at the time of delivery without explicit mention (and without a declaration of loss), La Poste or Mondial Relay will not claim any refund.
According to the Article L. 121-20 of the Consumer Code, the subscriber or customer has a period of fourteen (14) clear days from the date of receipt to return the shipment at their expense, with proof of deposit. The subscriber or customer will then be able to obtain reimbursement (excluding postage) of the shipment without having to provide precise justification.
Given the nature of the product, the implementation of the withdrawal period applies only in the absence of opening the shipment carton and the consumption of products contained. The withdrawal period is also applicable only upon receipt of the first box of a subscription. The subscriber must send a registered letter with acknowledgment of the receipt informing the company of their desire to retract. The subscriber must also return the unopened box with the products contained imperatively in their packaging and state of origin to the following postal address: GINSATIONS, 10 rue du Soleil, 68220 Leymen. The word "Fragile" should be clearly visible on the shipping carton. The order number and the customer's contact details must appear clearly on or in the shipping carton.
The company then undertakes the reimbursement of the subscriber or customer within fourteen (14) working days from the date of receipt of the items purchased.
The withdrawal cannot be exercised for products that have been unsealed or opened by the subscriber, customer, or the recipient of the order after delivery.
For Subscribers, the withdrawal can only be exercised for the first box of the subscription.